Leading the ASEAN Retail Evolution
AIBP ASEAN B2B Growth Podcast with Siam Piwat
In this episode, Mr Axel Winter, Chief Digital Officer, Siam Piwat, discusses
- Challenges of implementing successful digital transformation in the retail space
- Selecting the right "digital transformation experts" today for your business and transformation strategy
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How Southeast Asia, and Thailand specifically, will lead innovation in the consumer space
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AIBP ASEAN B2B Growth Podcast with The 1, Central Group
In this episode, Khun Hansa Wongsiripitack, Head of Marketing, The 1, Central Group, talks about
- Creating a lifestyle platform for customer needs
- Balancing short-term and long-term goals in the retail marketing strategy
- Making data-driven decisions with human decisions to create customer-centric experiences and personalisation
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AIBP ASEAN B2B Growth Podcast with SM Malls Online
In this episode, Daniel Lim, Vice President, SM Digital Group shares about
- Traditional retailers are evolving with the rise of digital natives and new entrants disrupting traditional business models
- Synergies and ecosystem collaboration for digital natives and incumbents are
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Opportunity for growth through alternative and online channels
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Other Podcast Episodes
The Evolution of Retail from a Traditional Retailer's Lens with AEON Malaysia
Kopi Kenangan the Tech-enabled Coffee Chain Unicorn
CP Foods: Resilience of Food Supply Chains
ASEAN Retail & Consumer Services Thought Leaders
[FEATURED] AIBP ASEAN B2B Growth Podcast 2023 Retail Series
- Axel Winter, Chief Digital Officer, Siam Piwat
- Hansa Wongsiripitack, Head of Marketing, The 1, Central Group
- Daniel Lim, Vice President, SM Digital Group
featuring
Leading the ASEAN Retail Evolution
Omnichannel is normal. Retail stores are here to stay and make a difference - according to ASEAN retailers
We heard from key stakeholders of the ASEAN retail landscape in our 3rd instalment of The Retail Revolution in ASEAN
According to the AIBP survey conducted among retailers in the ASEAN region, there is a growing trend towards creating brand and product experiences within retail stores. The survey found that 72.6% of retailers believed that their stores would serve as a hub for brand and product experiences.
Furthermore, the survey revealed that 71.2% of retailers were currently building omnichannel customer journeys, indicating a shift towards integrating digital and physical channels to provide a seamless customer experience. However, the survey also highlighted that 53.0% of retailers found integrating online and in-store experiences to be the most challenging aspect for their organizations.
Overall, these findings suggest that retailers in the ASEAN region are actively adapting to changing consumer preferences and behaviors by focusing on creating immersive brand experiences and integrating digital channels into their overall retail strategy. Despite the challenges, many retailers remain optimistic about the future of retail in the region and are committed to providing exceptional customer experiences across all channels.
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Together with
Head of Digital Hub & Loyalty, Kalbe Nutritionals
Head of Digital Product, Mitra Adiperkasa
GM - Head of IT, MNC Land
Deputy Group Head Digital Transformation, Paragon Technology and Innovation
Head of Product Management, Vivere Group
Head of IT (Retail), IOI City Mall
SVP - IT, Genting Malaysia
Head Of Regional Ecommerce (APAC), Uhrenholt Sdn Bhd
Head of Retail Experience, Amway (M) Sdn Bhd...
and more
2023 AIBP Conference & Exhibition Panel Discussion with Retail Leaders
44th AIBP Conference & Exhibition Thailand
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Panel Discussion "Consumer -Driven Innovations: Technology-enabled Customer Journeys" featuring:
Moderator:
Dr. Nitipong Boon-Long, Regional Director, Indochina, denodo
Panelists:
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Lluis Ferre Nadal, Head of International Business, Boonrawd Brewery
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Norasit Sitivechvichit, Chief Operating Officer, LINE Thailand
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Dr. Lisa Patvivatsiri, Chief Operations and Business Transformation Officer, Thai Group Holdings
43rd AIBP Conference & Exhibition Indonesia
Panel Discussion "Innovation & Technology for Digital Economy: The New Consumer in a Digital Economy" featuring:
Moderator:
Husni Fuad, General Manager, Brankas
Panelists:
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Willy Hambali, Chief Strategy & Operations Officer, Bank Aladin
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Budi Prasetyo, Vice President, Digital Banking, Bank Mandiri
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Aldila Septiadi, Group Head of Digital Marketing, Erajaya Swasembada
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Ivan Cahyadi, Sales Director, HM Sampoerna
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Teresa Wibowo, Director, Kawan Lama Retail
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Widya Utami, Country Head of Customer Experience, Lazada Logistics
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42rd AIBP Conference & Exhibition Vietnam
Panel Discussion on "The Data-Driven Digital Economy"
Moderator:
YY Fong, Vice President, Industry Platform
Panelists:
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Le Duy Nghiem, Head of Data & Analytics, Heineken Vietnam
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Nguyen Thi Hong Phuoc, Director of Operations, Vinmec Healthcare System
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41st AIBP Conference & Exhibition Philippines
Panel discussion on "Digital Consumer: Fostering Meaningful Relationships with Consumers", featuring:
Panelists:
- Fitzgerald “Fitz” Chee, Vice President and Head of Consumer Platforms Business, Bank of the Philippine Islands (BPI)
- Armie Mondragon, Analytics & Digital Director, Max's Group Inc.
- Daniel Lim, Vice President, SM Digital Group
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40th AIBP Conference & Exhibition Malaysia
Panel Discussion on "The Connected Consumer: Leveraging Technology for Seamless and Personalized Customer Experiences" with
Moderator:
Azli Mohamed, Executive Director & Co-Founder, Thinkapital; Advisory Board Member, ASEAN Innovation Business Platform (AIBP)
Panelists:
- Prince Sabahut Ali, Strategy Director, Carousell
- Jit Wei Tan, Chief Technology Officer, MAMEE-Double Decker
- Loo Hoey Theen, General Manager, Marketing and Business Innovation, Sunway Malls
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